A farming company in East Suffolk complained about the mistreatment of its internet service provider after being left offline for more than a month.
DE Keeble in Blaxhall, near Snape, reported the problem to BT on January 6, but it wasn’t until Tuesday – five weeks later – that he was reconnected.
BT apologized for the inconvenience and explained that the problem was with a faulty section of wiring, which has since been successfully replaced.
Linda Keeble, who works for the company with her husband Derek, said she welcomes the return to service, but it is unfortunate that this requires a call to EADT before any action is taken.
“It was just like we were seen as a small, insignificant business and no one cared about our problem,” she added. “But as soon as the newspaper got involved, this official called from Edinburgh and said he would take care of it personally – he called me almost every day.”
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Ms Keeble said that while the internet was down, the company, which provides contracts and farm workers, encountered great difficulty making payments, receiving orders and paying its own staff.
“It was very frustrating,” she said. “I was out of breath.”
Since the Internet was reconnected, Ms. Keeble has been informed that she can also subscribe to a high speed fiber optic connection.
A BT spokesperson said: “We are sorry for the inconvenience caused by this outage. We have been in contact with Ms. Keeble to apologize directly. “